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Lamellpuit OÜ, registry code 11532237, address Luige 5, 50403 Tartu (hereinafter the Service Provider) and the customer who places an order in the e-store and identifies himself by entering his personal data (hereinafter the Service User), entered into this E-Store User Agreement (hereinafter the User Agreement).
Naerupaun.eu e-shop (hereinafter e-shop) is an online store created by the Service Provider, through which products are sold to the Service User.
2. GENERAL PROVISIONS
2.1. In regulating their mutual relations, the contracting parties shall be guided by the Law of Obligations Act and other laws and other legislation of the Republic of Estonia, as well as the agreement in the e-shop User Agreement.
2.2. The Service provider has the right to make changes to the offered e-store service at any time.
2.3. The Service Provider has the right to unilaterally change the terms and conditions of the user agreement without the obligation to notify the Service User in writing by e-mail.
3. PRODUCTS AND PURCHASE
3.1 The products displayed in the e-shop are usually in stock. The availability of products displayed in the e-shop may change due to technical problems in the warehouse or e-shop programs.
3.2 If the ordered goods cannot be delivered due to expiration of the goods or for any other reason, the buyer shall be notified as soon as possible and the money paid (incl. Delivery costs) shall be refunded immediately, but not later than within 30 days of sending the notice.
3.3 The product images shown are for illustrative purposes only and may differ from the actual product. The product descriptions in the online store may not be exhaustive and may contain unintentional errors.
3.4 The products offered in the e-shop are sold to both natural persons and legal entities.
3.5 The user of the service confirms that he or she is at least 15 years old.
3.6 To order the goods, the desired products must be added to the shopping cart. To place an order, fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed, which can be paid using the payment solutions provided in the selection.
3.7 The user of the service undertakes to provide true data when completing the order. The Service Provider shall not be liable for non-performance of the order due to incorrect information provided by the Service User during performance or for any consequences thereof.
3.8 The Agreement enters into force upon receipt of the amount due to the current account of the Online Store.
4.1 All prices in the e-shop are in euros (€) and include VAT.
4.2 A fee for the delivery of the goods is added to the price. The fee for the delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee will be shown to the buyer when ordering.
4.3 The Service Provider has the right to change the prices displayed in the e-shop at any time. If the prices in the e-shop have changed after the Service User has submitted the order and paid for it, the Service Provider undertakes to deliver the corresponding products to the User at the prices valid at the time of the order. The user of the service does not have the right to demand compensation for the price difference.
5. DELIVERY TIME AND CONDITIONS OF DELIVERY
5.1 The user of the service has the right to choose between different ways of receiving the goods according to what is offered on the order form.
5.2 Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
5.3 Goods will not be mailed on weekends and public holidays. The ordered and paid goods will be delivered on the first working day following them.
5.4 In exceptional cases (out of stock, etc.) the goods have the right to be delivered within 45 calendar days.
6. WITHDRAWAL FROM THE AGREEMENT
6.1 If the Service User wishes to withdraw from the Agreement after submitting the order and prior to the performance by the Service Provider, the Service User undertakes to notify the Service Provider thereof in writing as soon as possible at email@example.com.
6.2 The e-mail must indicate the order number from which you wish to withdraw and add the contact details of the Service User (first name, surname, date of submission of the order, contact telephone number).
6.3 If the withdrawal application reaches the Service Provider after the performance of the contract by the Service Provider, the contract shall be withdrawn in accordance with Chapter 7 of the e-shop User Agreement “Right of Return”.
7. RIGHT OF RETURN
7.1 Goods purchased from the e-store have a 14-day right of return. The right of withdrawal does not apply if the buyer is a legal entity.
7.2 The returned product must be free of defects, complete, in the original packaging and unused.
7.4 In order to return the product, a withdrawal notice must be submitted to the e-mail firstname.lastname@example.org.
7.5 Upon withdrawal from the contract, the consumer must return the purchased item immediately, but not later than within 30 days after notification of the withdrawal.
7.6 Upon return, the money will be refunded to the Service User immediately, but not later than 30 days after receiving the notice of withdrawal from the Agreement. The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that the item has been returned, whichever is earlier.
7.7 The money will be transferred to the same current account from which it was received by the Service Provider.
7.8 The user of the service undertakes to bear the costs of returning the goods in the amount of 10 Euros, unless the product to be returned did not correspond to the consumer's order.
7.9 If the Buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost related to the usual delivery method.
7.10 If, after returning the product, it turns out that the product does not meet the conditions specified in clauses 7.2 of the E-store User Agreement, the money will not be returned to the Service User and the returned product will be deposited with the Service Provider. The costs related to storage or returning the product to the Service User shall be covered by the Service User.
7.11 The online store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is significantly lower than the market price of the goods due to a mistake.
8. PROCEDURE FOR SUBMITTING CLAIMS
8.1 The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is assumed that the defect already existed at the time of delivery. It is the responsibility of the Online Store to rebut the respective presumption.
8.2 Products sold from the e-store are subject to the 2-year term for submitting a claim provided by the VÕS.
8.3 Complaints are handled in accordance with the “Handling of Complaints” appendix to the E-store User Agreement.
9. PERSONAL DATA AND THEIR USE
9.1 Personal data is processed as described on the "Processing of personal data" sub-page.
10.1 The service provider is liable to the extent of the sale price of the product. The service provider shall not be liable for damages caused by defective products, such as damage to property or information, loss of turnover or profit.
10.2 The user of the service undertakes to use the E-store service only in accordance with the law and good practices.
10.3 The Service User is responsible for the costs related to the acquisition and maintenance of the software data communication systems of all devices that require the use of the Service, as well as for other expenses caused by the use of the E-Store Service.
10.4 The Service User is fully liable for damages to the Service Provider, other Service Users or third parties arising from the use of the E-Store in violation of the terms and conditions of the E-Store User Agreement and contrary to law or good practice.
11.1 Disputes between the Service User and the Service Provider arising from the E-Store User Agreement shall be resolved in accordance with the legislation in force in the Republic of Estonia. If no agreement is reached, the dispute shall be settled in Tartu County Court.
12.1 It is obligatory for the Service User to read the terms and conditions set out in the User Agreement.
12.2 Upon submitting the order, by ticking the appropriate window “I have read and agree to the terms and conditions”, the Service User agrees that he / she has read, understood and agrees with the terms and conditions set out in the User Agreement.
Valid from 22.01.2022