TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale apply to purchases made from the naerupaun.eu online store operated by Lamellpuit OÜ, registry code 11532237, address Luige 5, 50403 Tartu, Estonia, email info@lamellpuit.ee (hereinafter the Seller).

These Terms and Conditions govern the rights and obligations between the Seller and the person purchasing goods from the online store (hereinafter the Buyer).

In addition to these Terms and Conditions, the relationship between the Seller and the Buyer is governed by the applicable laws of the Republic of Estonia.

1. Online store and applicability of the Terms and Conditions

1.1. Naerupaun.eu is an online store operated by Lamellpuit OÜ through which the goods displayed in the online store are sold.

1.2. The Seller has the right to change the selection of goods, prices and these Terms and Conditions. Changes take effect when published in the online store and do not affect sales contracts concluded before the changes took effect.

1.3. Purchases are subject to the Terms and Conditions in force at the time the order is placed.

2. Products and prices

2.1. All prices displayed in the online store are in euros and include VAT in accordance with applicable legislation.

2.2. Delivery charges may be added to the price of the goods. Available delivery methods and their costs are displayed to the Buyer before the order is confirmed.

2.3. Product images are provided for illustrative purposes. Actual colours may vary slightly depending on the settings of the user's screen or device. The essential characteristics of each product are provided in the product description.

2.4. If the price, description or other information relating to a product contains an obvious technical or human error, the Seller will contact the Buyer as soon as possible. Such situations will be resolved in accordance with applicable law and the circumstances of the individual case.

3. Placing an order and conclusion of the sales contract

3.1. To place an order, the Buyer selects the desired products, adds them to the shopping cart and completes the required information.

3.2. When placing the order, the Buyer selects a suitable delivery method and payment method from the available options.

3.3. Before confirming the order, the Buyer is shown the total price of the order, including delivery charges and any other applicable additional costs.

3.4. The Buyer is responsible for the accuracy of the information provided when placing the order. The Buyer is responsible for delays or additional costs resulting from incorrect or incomplete information provided by the Buyer to the extent that such delays or costs result from that information.

3.5. The sales contract is deemed to have been concluded once the order has been confirmed and payment has been made in accordance with the selected payment method.

3.6. After the order has been placed, an order confirmation will be sent to the email address provided by the Buyer.

4. Product availability

4.1. Products displayed in the online store are generally in stock. However, in exceptional circumstances, delays or technical inaccuracies may occur in stock information.

4.2. If an ordered product cannot be supplied, the Seller will inform the Buyer as soon as possible.

4.3. If an ordered product cannot be supplied and no suitable replacement product or other solution is agreed with the Buyer, the amount paid for that product and, where applicable, the corresponding delivery charge will be refunded without undue delay.

5. Payment

5.1. Orders can be paid for using the payment methods displayed during checkout.

5.2. The Buyer shall pay the total amount displayed in the online store when placing the order.

5.3. When payments are processed, the Buyer's personal data may be processed by the relevant payment service providers in accordance with their terms of service and privacy policies.

6. Delivery

6.1. The Buyer may choose from the delivery methods available in the online store during checkout.

6.2. The cost of delivery is displayed to the Buyer before the order is confirmed.

6.3. Orders are dispatched within the delivery period stated in the online store or communicated during checkout.

6.4. Orders are generally not dispatched on weekends or public holidays.

6.5. If delivery of an order is delayed, the Seller will inform the Buyer as soon as possible.

More detailed information about delivery methods, prices and estimated delivery times is available on the Delivery Methods & Prices page.

7. Right of withdrawal and returns

7.1. A consumer generally has the right to withdraw from a distance contract without giving a reason within 14 days of receiving the goods.

7.2. A consumer may also cancel an order before receiving the goods by notifying the Seller. If the order has already been dispatched, the goods must be returned in accordance with the applicable return conditions.

7.3. To exercise the right of withdrawal, the consumer must provide the Seller with an unequivocal statement of withdrawal within the 14-day withdrawal period.

7.4. The goods must be returned to the Seller no later than 14 days after notifying the Seller of the withdrawal.

7.5. The consumer has the right to examine the goods to the extent necessary to establish their nature, characteristics and functioning. If the goods have been handled beyond what is necessary for this purpose, the consumer may be liable for any resulting reduction in value. Opening the packaging does not in itself exclude the right of withdrawal.

7.6. The consumer bears the direct costs of returning the goods unless otherwise required by law or agreed with the Seller.

7.7. The right of withdrawal does not apply in cases where an exception is provided by law.

7.8. The statutory 14-day consumer right of withdrawal does not apply to Buyers who are legal entities.

Further information about withdrawal, returns, the condition of returned goods, return costs and refunds is available on the Returns & Refunds page.

8. Refunds

8.1. In the event of a valid withdrawal, the Seller will refund the consumer the amount paid for the goods and, where the entire order is returned, the cost of standard delivery to the extent required by law.

8.2. If the Buyer chose a delivery method that was more expensive than the least expensive standard delivery method offered by the Seller, the Seller is not required to refund the additional cost of the more expensive delivery method.

8.3. Refunds will be made no later than 14 days after the Seller receives the notice of withdrawal. The Seller may withhold the refund until the returned goods have been received or the Buyer has provided evidence that the goods have been sent back, whichever occurs first.

8.4. Refunds will generally be made using the same payment method used for the original transaction and to the original payer, unless otherwise agreed.

9. Faulty or non-conforming goods

9.1. The Seller is liable for any lack of conformity of goods sold to a consumer in accordance with applicable law.

9.2. Consumers have the right to submit a complaint regarding a defect or lack of conformity within two years of receiving the goods.

9.3. If a lack of conformity becomes apparent within one year of delivery, the statutory presumption that the lack of conformity existed at the time of delivery applies, unless such a presumption is incompatible with the nature of the goods or the nature of the defect.

9.4. The consumer must notify the Seller of a defect as soon as possible and no later than two months after discovering it.

9.5. In the case of faulty or non-conforming goods, the consumer is entitled, where the conditions provided by law are met, to request repair or replacement and, where applicable, a price reduction or termination of the contract.

Further information about submitting and handling complaints is available on the Faulty Goods & Complaints page.

10. Personal data and cookies

10.1. The Seller processes the Buyer's personal data for the purpose of fulfilling orders and for other lawful purposes in accordance with the online store's Privacy Policy.

10.2. The online store uses cookies in accordance with the Cookie Policy and the user's cookie consent settings.

11. Liability

11.1. The Seller and the Buyer are liable to each other for damage caused by a breach of these Terms and Conditions or applicable law on the grounds and to the extent provided by law.

11.2. The Seller is not liable for a failure to perform an obligation to the extent that the failure is caused by force majeure or another circumstance excluding liability under applicable law.

11.3. Nothing in these Terms and Conditions limits any mandatory rights granted to consumers by law.

12. Complaints and dispute resolution

12.1. If the Buyer has a complaint concerning the online store, an order or purchased goods, the Buyer should first contact Naerupaun customer service.

12.2. The Seller will respond to a consumer's written complaint within 15 days. If the complaint cannot be resolved within this period, the Seller will inform the consumer of the reason for the delay and the further procedure.

12.3. If the consumer and the Seller are unable to resolve a dispute by agreement, the consumer has the right to refer the dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon) or to a competent court.

12.4. Sales contracts are governed by the laws of the Republic of Estonia. This does not deprive a consumer of any protection granted by mandatory provisions of the law that would otherwise apply to the consumer.

13. Acceptance of the Terms and Conditions

13.1. The Buyer is given the opportunity to review these Terms and Conditions before placing an order.

13.2. By placing an order, the Buyer confirms that the Terms and Conditions have been made available to them before the order was placed and that they have read and accepted them.

Lamellpuit OÜ

Valid from 26.08.2026